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A mediator might encourage empathy by asking employees in conflict to each describe how the other might be feeling and thinking, and how the situation might look to the other party.
Conflict may occur between co-workers, or between supervisors and subordinates, or between service providers and their clients or customers.
Conflict can also occur between groups, such as management and the labor force, or between whole departments.
Conflict resolution skills are required for a wide range of positions across many job sectors.
This requirement is based around the fact that conflict tends to reduce productivity and create a difficult work environment, leading to unwanted turnover in staff and reduced morale.
Managers of rival departments might facilitate a joint brainstorming session with their teams to generate solutions to ongoing points of conflict.